Refund policy
On this page
Sections 1 to 3 apply to the Pre-payment Supplier Verification. Section 5 applies to Lookup reports. Section 4 applies to both.
1. When you get a full refund
- The materials you provide are not enough for us to identify one Chinese legal entity, and the gap is not resolved after we ask you once for more material.
- We do not deliver the report within 2 business days of payment and receipt of usable materials, and the delay is not caused by waiting for additional material we asked you for.
2. When we do not refund
- You change your mind after the report has been delivered. This does not affect a full refund that section 1 has already triggered.
- Our review finds that a document you submitted is forged, altered or inconsistent with the public record. Identifying such a document is part of the Service; the report that records it is a delivered report. This does not affect a full refund that section 1 has already triggered because we delivered late.
- You knowingly submitted forged materials, or materials you were not entitled to share.
Our voluntary refund policy does not provide a change-of-mind refund after delivery. This does not affect any right or remedy available under applicable law, including for a defective or misdescribed service.
3. How to request
Email support@chinatherealdeal.com with your order ID, or for a Lookup report the report link, within 7 days of the order date. The 7-day window is how we handle voluntary refund requests; it does not limit any time period that applicable law gives you.
4. How refunds are paid
Refunds go back to the original payment method and are processed by Stripe, our payment provider. Allow 5–10 business days for the amount to appear.
5. Lookup reports
Automatic refund. If we cannot obtain a usable record for the company you selected, we refund the full US$9 to your card without you asking. This happens when the data provider has no record for that company, when retrieval or processing still fails after one automatic retry, or when the report cannot be translated at all after one automatic retry. Usually this happens within minutes of payment. If processing was interrupted, for example because you closed the page, our daily check finishes the report or refunds you, normally within a few days. We email you when the refund is issued.
No refund once delivered. Once the report page shows the company's record, the report has been delivered and our voluntary policy does not provide a refund, including when:
- a section of the report says it could not be read, or some fields are shown in Chinese only or withheld because they could not be translated;
- the source shows no record of an item, or the record later turns out to be incomplete or out of date;
- you selected a different company from the one you meant;
- you change your mind.
If something is wrong with your report. If the report link does not open, or the report shows a company other than the one you selected, email us with the link within 7 days of payment and we will fix it or refund you.
This does not affect any right or remedy available under applicable law, including for a defective or misdescribed service.
6. Contact
ThinkAsModel Limited, Room 15, 11/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong · support@chinatherealdeal.com